Staff Testimonials

Program: Attendant Outreach (AO)

I enjoy helping others, especially those in need of help. The passion and love I have for what I do as a personal support worker is why I chose Access Independent Living Services. Growing up and taking care of my siblings motivated me to care for others. People in community work settings, whether those who are ill, elderly, or in need of help with daily tasks, need someone to assist them and might not have family to assist.

This is where I come in to play a big part in their lives by assisting. I show compassion and respect. It is great to know that my clients are happy and satisfied with having their privacy and dignity maintained. It feels most rewarding to see the joy and comfort in their faces, knowing that someone cares for them and is there to assist. I make sure my clients are comfortable, safe, and enjoy emotional and physical well-being, and I offer gentle assistance with daily tasks.

It means so much to let my clients help in whatever way they can, which empowers and encourages them. For example, giving a hair brush and letting them brush their hair however they want, or giving lotion so they can rub their hands. This makes my clients happy and makes them feel good about themselves. It gives them a happy feeling to know they are in control and safe with you. I always give my clients choices and ask how they want something. to be done. It warms my heart when they say thank you and see you tomorrow when the services are done.

Working with Access over the years has been a wonderful and satisfying experience. The management, staff, and colleagues have been wonderful, helpful, and empowering. I am grateful for being a part of this highly professional agency and will always be there to serve, participate, and promote this wonderful workplace.

Program: Aldebrain Tower (AT)

I have been a part-time ILA for a few months and just finished my probation period. I am glad I found Access Independent Living immediately after finishing my PSW training. The company has given me the opportunity to manage my time with work and family. This flexibility is what I needed as a mother of two young girls.

At Access, I was provided with all the necessary training, and management works closely with ILAs to ensure quality service to every consumer under our care, as well as making sure we have a healthy working environment. I am thankful for being part of a company that makes a difference and helps consumers maintain the quality of life they deserve independently.

Program: Program Manager for the Aldebrain Tower (AT)

My journey with Access Independent Living Services began in a way I could never have anticipated, but I wouldn’t change it for anything.

It all started when I accompanied a friend to an interview at the York Square location. At the time, I was on extended maternity leave with my daughter and wasn’t planning to return to work just yet. As I sat in the Staff Office, the Program Manager noticed me and asked if I was also there for a job interview. I explained that I was only there to support my friend. In that brief encounter, she observed how I was attending to my daughter and encouraged me to apply for a position, saying she believed I’d be a good fit for the organization.

On May 26, 2005, I filled out an application form without high expectations. To my surprise, I received a call a few days later inviting me for an interview. Although I was hesitant because my children were still young, I decided to give it a shot. I expressed concerns about my limited availability due to my two-year-old daughter and nine-year-old son, but the Program Manager reassured me they’d accommodate my needs. To my delight, I was offered a position shortly after, and on June 8, 2005, I completed my orientation and officially started my career with Access Independent Living Services.

I began as a part-time staff member at the York Square location, working three hours per pay period for the first three months. While picking up shifts was challenging due to seniority, I remained dedicated, always striving to grow within the organization and exceed expectations. Two years later, I was promoted to full-time staff in the Outreach Program. During this time, I continued working part-time at York Square while managing my full-time Outreach responsibilities.

After dedicating 11 years to the Outreach Program, I transitioned to the Mobile Program, where I spent the next four years as an Independent Living Assistant (ILA). In September 2023, I was promoted to Program Supervisor. Just four months later, in January 2024, I advanced to Interim Program Manager for the Aldebrain location. After successfully completing my probation period, I was officially promoted to Program Manager on July 12, 2024.

Throughout my career, I’ve been actively involved in various roles and committees, including:

• Serving on the Joint Health and Safety Committee

• Acting as a Union Steward for the Mobile and Outreach teams

• Serving as an Infectious Prevention and Control (IPAC) Champion

• Forming and leading the Access Workers’ Socialization Committee

• Acting as Staff Co-chair for staff meetings

My journey with Access Independent Living Services has been both fulfilling and transformative, helping me grow personally and professionally. I’m grateful that my dedication and capabilities have been recognized and celebrated over the years.

One of the most rewarding aspects of being an Independent Living Assistant was seeing the smiles on consumers’ faces after meeting their needs and forming meaningful relationships with them. As a Program Manager, it’s incredibly fulfilling to hear staff say that I’m doing a great job. I deeply appreciate that Access Independent Living Services is a multicultural organization that values diversity and inclusivity. This environment has expanded my understanding of different communities and improved my cultural competency.

The company’s family-oriented culture played a significant role in my decision to join and stay. I look forward to continuing to contribute to this organization and making a positive impact in my current role and beyond.

Program: Ridgeford Charitable Foundation (RCF)

I became a PSW and started working as an ILA with Access because I enjoy their commitment, their flexibility, and their company culture. I value the enjoyment that I receive when working with the clients they assign to me. Also, I consider it a great privilege to work with clients by helping and caring for their needs. Thank you!!!!!